Model railroader video plus login3/12/2023 Please remember it can take some time for your bank or credit card company to process and post the refund too. In certain instances, store credit may be provided instead of a refund. If approved, you’ll be automatically refunded on your original payment method. Model Railroader Video Plus brings the excitement of model trains to you anywhere, any time, and on any device. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on gift cards. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. BMF has been around since the 1970s, and modelers have used it on everything from mode. That’s where Bare-Metal Foil (BMF) comes in. You will be responsible for return shipping, unless Factory Direct Hobbies made an error in the fulfillment of your order. One of the challenges modelers have faced for years is to paint realistic metal finishes, particularly chrome. To start a return, you can contact us at If your return is accepted, we'll send you instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. Build your own very real replica scale railroad buildings, model houses, shops, silos, factories, old wild west town and mining structures, etc. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. When assembled, position the model buildings on your N scale, OO gauge, or HO scale railroad, or use them to add character and authenticity to a diorama scene. Factory Direct Hobbies has a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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